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Parent Concern Process

It is the philosophy of Innovations that the success of each child is the direct result of collaboration and cooperation between the school and the parents/family members at home. Parental help is needed to maximize learning opportunities for all students. Parents are encouraged to consider the following guidelines to help when answering questions, concerns, or ideas that require the attention of Innovations' staff.

Classroom Issues

Contact the classroom teacher via email, Class Dojo, Google Classroom, or by phoning the school to make an appointment. Arrange a time for a conference to discuss concerns or to obtain information. If the situation is not resolved, contact the office to seek help from administration or the counselor. In the effort to work collaboratively, allow a 24-hour period for the needed staff member to respond to your request.

School Issues

Contact the school and request to speak with a counselor, director, or administrator if there is a situation that cannot be resolved with the teacher. Please make sure you address your concerns with the teacher first as he/she has first-hand knowledge of any incident that may have happened.

It is important that we all work together to support the education of our students. Innovations is committed to acknowledging all inquiries within a 24-hour time frame to respond to parental concerns. There may be times in which other classroom or school responsibilities may prohibit the individual necessary to address your concern from being immediately available. Please rest assured that upon immediate availability, your concern will be fully communicated, and a response will be provided in a timely manner. Additionally, there may be times in which inquiries will be re-directed to a more appropriate person given the nature of the concern and/or steps that have not yet been taken to resolve the matter. Innovations is committed to strengthening the lines of communication. As the school year unfolds, we want to ensure that you receive the assistance you need through the various contact options available to you.

Public Concern Forms may be filled out at any time. Parents have the right and responsibility to represent their children, and other citizens may have an interest in commenting on public education. Therefore, it is the obligation of the employees of IICSN to respond to the questions and concerns of the parents or the public.

Constructive criticism of IICSN which is intended to improve the quality of the educational program and related services by encouraging parent and citizen participation while protecting the rights of school’s employee(s) is welcome.

School action relating to concerns against employees of IICSN must fully comply with the procedures of NRS chapter 391, the negotiated agreements, and the policies and regulations of the school that ensure due process of law.

The Governing Board of Innovations does not have the authority to discipline employees. Discipline is a right reserved for the administrator in accordance with the applicable laws, board policies, and regulations. If allegations of misconduct concerning an IICSN employee are brought to the attention of the Board, they will be referred to the appropriate administrator for investigation and action, if necessary.

To avoid potentially litigious situations, both IICSN employees and concerned citizens should exercise discretion in discussing matters that may prove to be potentially libelous or slanderous in nature. A false statement of misconduct may be legally actionable if the maker of the statement knew it was false or if the maker recklessly makes the statement without adequate investigation to determine the truth or falsity of the allegation.

Any concern that deals with employees made directly to the Board of School Trustees shall be referred to the Chief Educational Officer. Any matter brought to the attention of the Chief Educational Officer who shall be held responsible for the matter and who shall address the concern in accordance with the steps outlined in the accompanying regulation.

This policy is not intended to constitute a complaint procedure for employees or their associations.

Process for Resolving Concerns

Because parents, educators, and members of the public share the goal of making school experiences rewarding for children, it is in the best interests of all parties to resolve school-related concerns as quickly and effectively as possible. The best solutions are those, which involve input from those closest to the concern, typically, the parent, teacher and/or principal.

Informal Resolutions – Most problems are resolved informally. Such resolutions are usually the result of discussions between the person having a concern and an employee and/or supervising staff at the school. It is not necessary to complete a Public Concern Form if the individual (s) involved are attempting to resolve concerns informally and progress is being made. Individuals with a concern are strongly encouraged to reach a resolution informally before completing a Public Concern Form.

Formal Resolutions – When efforts to resolve concerns informally do not produce satisfactory results, the person with a concern may formalize the complaint by putting it in writing and attaching it to this form.

The written concern and this form must then be delivered or mailed to: Innovations International Charter School of Nevada, 1600 E. Oakey Blvd., Las Vegas, NV 89104. Please send the letter attention administration.

When the concern arrives, the District will:

  1. Assign a tracking number to the form 
  2. Date the form the day it is received 
  3. Indicate the date by which the person submitting the concern may expect to receive a response from the school 
  4. Indicate which administrator is responsible for responding to the concern 
  5. Send copies of the concern to the person assigned to respond and his or her immediate supervisor
  6. Send a copy of the concern to the school board president 
  7. Send an acknowledgement of receipt of the concern and a copy of the school’s regulations to the individual filing the form within two (2) working days.

The administrator responsible for responding to the concern will contact the person filing the concern within three (3) working days of the school’s receipt of the form. After investigating the concern, the administrator will provide, in writing, to those involved his/her recommendation (s) for resolving the concern. This written response to the concern must be provided within eight (8) working days of the school’s initial receipt of the concern.

If the initial written response is satisfactory, no further contact with the school is necessary on the part of the person filing the concern. If the response is unsatisfactory, the person filing the concern has the option of contacting the Governing Board members within five (5) working days of receiving the administrator’s response to advise that the concern is still not resolved. The Governing Board will then notify the next appropriate administrator in the chain of command that the concern is still unresolved. From the date of that notification, that administrator will have five (5) working days within which to provide a decision on the matter. If the response continues to be unsatisfactory, the concern may continue to be referred in this manner, with the same five (5) days’ timelines, until it reaches the Governing Board President. This individual may either issue a final decision in the matter or refer the concern to an independent mediator. The final answer, from either the Governing Board President or the mediator, will be provide within ten (10) working days of the concern is referred.

Public Concern Form


Please complete Sections 1-3

Section 1
Name of Person Filing Formrequired
First Name
Last Name
Must contain a date in M/D/YYYY format
Name of Studentrequired
First Name
Last Name
Grade Level
Section 2
Please indicate what steps you have taken to resolve this concern
Talked/Met with Teacher
Must contain a date in M/D/YYYY format
Talked/Met with Counselor
Must contain a date in M/D/YYYY format
Talked/Met with Security
Must contain a date in M/D/YYYY format
Talked/Met with Administration
Must contain a date in M/D/YYYY format
Section 3
Please summarize the following information.